> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fraud

> **[What are the common reasons why an end-customer might be mistakenly flagged as fraudulent?](https://docs.synctera.com/docs/what-are-the-common-reasons-why-an-end-customer-might-be-mistakenly-flagged-as-fraudulent.md)**
>
> Transactions sometimes trigger a false positive if the end-customer attempts multiple transactions in a short period of time or spends outside of their normal activity (i.e. high dollar transactions, unusual merchants, high risk merchants, etc.). ...

> **[What should I do if I find out that an end-customer couldn't complete a payment because he was flagged for fraudolent behaviour?](https://docs.synctera.com/docs/what-should-i-do-if-i-find-out-that-an-end-customer-couldnt-complete-a-payment-because-he-was-flagged-for-fraudolent-behaviour.md)**
>
> If an end-customer cannot make a payment, it could be for a number of reasons. If you are contacted about an end-customer unable to make a payment, you can review the Synctera console to determine if it was flagged for fraudulent behavior. If so, ...