> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Synctera Labs: Onboarding & Product Guide

Welcome to Synctera Labs - a production validation incubator designed for early-stage fintechs to test real-money workflows in a controlled environment. This guide provides a high-level overview of product capabilities, program parameters, and onboarding requirements for launching your consumer or commercial banking application.

## **1. Overview & Capabilities**

Synctera Labs provides a lower-risk environment for real-money movement and banking capabilities, enabling live demos and product validation prior to full bank sponsorship.

### **Banking Features**

| **Capability** | **Included in Synctera Labs** | **Excluded (Requires Full Bank Launch)** |
| :- | :- | :- |
| **Onboarding** | KYC, KYB, OFAC & Watchlist Checks | — |
| **Accounts** | Demand Deposit Accounts (DDA) and Deposit Interest | — |
| **Cards** | Virtual & Physical Debit Cards | Secured Charge, Unsecured Charge, and Revolving Credit Cards |
| **Account Funding** | Plaid Link / ACH Pull, Incoming ACH | Plaid Exchange, Instant Account Funding, Mobile Check Deposit, In-store Cash Deposit |
| **Payments / Money Out** | ACH Direct Debit, Standard and Same-day Outgoing ACH , P2P Transfers, ATM Withdrawals, End-User Fees | Wire Transfers, SyncteraPay, Push-to-Card |
| **Operations** | Fraud / AML, Automated Reconciliation | End-user Rewards |

## **2. Program Requirements & Guardrails**

To operate within Synctera Labs, programs must adhere to specified eligibility limits and operational thresholds. Synctera has sole discretion of which programs will be allowed to onboard. 

### **Program Eligibility**

* **Prohibited Industries:** Examples of prohibited industries include, but are not limited to, the following: crypto (stablecoin allowed), cannabis, gambling, adult entertainment, firearms, MSBs, debt collectors, political propaganda groups, tobacco companies, and multi-level marketing companies.
* **UX Ownership:** Each FinTech owns the development of its channel UX (mobile and / or web app) and will be required to undergo a vulnerability scan showing no open and unmitigated critical or high vulnerabilities. 

### **Account & Transaction Limits**

| **Parameter** | **Consumer Banking** | **Commercial Banking** |
| :- | :- | :- |
| **Customer Base** | U.S. residents 18 years or older with an SSN or ITIN | Business must be operating in the U.S. with a valid EIN, All beneficial owners must be U.S. residents 18 years or older with an SSN or ITIN. |
| **Max Customers / Businesses** | Up to 1,000 customers | Up to 100 businesses |
| **Allowed Accounts & Cards** | 1 DDA, 1 Virtual Card, 1 Physical Card | 1 DDA, 10 Virtual Cards, 1 Physical Card |
| **Card Spend Limits** | \$500 per transaction / \$2,000 per day | \$2,500 per transaction / \$10,000 per day |
| **ACH Limits** | \$2,000 per day | \$5,000 per day |
| **P2P / A2A Transfers** | Maximum of 1 transaction per day Max \$250 per day Max \$1000 per week Max \$2500 per month | Maximum of 1 transaction per day Max \$250 per day Max \$1000 per week Max \$2500 per month |
| | | |

## **3. Implementation Playbook**

Synctera has created an Implementation Playbook to guide your development team during the channel build. To view and download a PDF of the Playbook, click [<u>here</u>](https://dist.synctera.com/Synctera%20Labs%20-%20Implementation%20Playbook.pdf)

If you are launching a consumer banking program, refer to the ***Use Case #1 - Consumer Banking for U.S. Residents*** section in the Playbook.  

If you are launching a commercial / business banking program, proceed to the ***Use Case #2  - Commercial Banking for U.S. Businesses*** in the Playbook.