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Overview

The process is initiated when a customer notifies us of any proposed changes to their application. This notification acts as the catalyst for a series of systematic steps that help us navigate through the necessary approvals from our banking partners.

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Common Use-Cases

Change to Product and Features
  • Change to deposit or credit product
  • Change to payment offering
  • Adding / changing fees
  • Adding / changing interest
Change to Bonus / Promotion Program
  • New cashback program
  • Rewards for referrals
Change to Customer Base
  • Business vs. consumer
Change to Geography / Area of Use
  • Non-US, other geographies
Change to Limits
  • ACH, wire, card, ATM withdrawal, RDC
  • Transaction / customer / aggregate-level
Change to vendors
  • Adding KYC provider
  • Adding new partner for XYZ

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Change Control Process