What are the common reasons why an end customer might be mistakenly flagged as fraudulent?

Transactions sometimes trigger a false positive if the end-customer attempts multiple transactions in a short period of time or spends outside of their normal activity (i.e. high dollar transactions, unusual merchants, high risk merchants, etc.).

These fraud rules are in place to protect customers from unauthorized activity. End-customers can contact you to disclose the purpose of their transaction to further troubleshoot. This will allow you to pair with Ground Control and help the transaction get through.