Synctera Labs: Onboarding & Product Guide

Welcome to Synctera Labs - a production validation incubator designed for early-stage fintechs to test real-money workflows in a controlled environment. This guide provides a high-level overview of product capabilities, program parameters, and onboarding requirements for launching your consumer or commercial banking application.

1. Overview & Capabilities

Synctera Labs provides a lower-risk environment for real-money movement and banking capabilities, enabling live demos and product validation prior to full bank sponsorship.

Banking Features

Capability	Included in Synctera Labs	Excluded (Requires Full Bank Launch)
Onboarding	KYC, KYB, OFAC & Watchlist Checks	—
Accounts	Demand Deposit Accounts (DDA) and Deposit Interest	—
Cards	Virtual & Physical Debit Cards	Secured Charge, Unsecured Charge, and Revolving Credit Cards
Account Funding	Plaid Link / ACH Pull, Incoming ACH	Plaid Exchange, Instant Account Funding, Mobile Check Deposit, In-store Cash Deposit
Payments / Money Out	ACH Direct Debit, Standard and Same-day Outgoing ACH , P2P Transfers, ATM Withdrawals, End-User Fees	Wire Transfers, SyncteraPay, Push-to-Card
Operations	Fraud / AML, Automated Reconciliation	End-user Rewards

2. Program Requirements & Guardrails

To operate within Synctera Labs, programs must adhere to specified eligibility limits and operational thresholds. Synctera has sole discretion of which programs will be allowed to onboard. 

Program Eligibility

• Prohibited Industries: Examples of prohibited industries include, but are not limited to, the following: crypto (stablecoin allowed), cannabis, gambling, adult entertainment, firearms, MSBs, debt collectors, political propaganda groups, tobacco companies, and multi-level marketing companies.
• UX Ownership: Each FinTech owns the development of its channel UX (mobile and / or web app) and will be required to undergo a vulnerability scan showing no open and unmitigated critical or high vulnerabilities. 

Account & Transaction Limits

Parameter	Consumer Banking	Commercial Banking
Customer Base	U.S. residents 18 years or older with an SSN or ITIN	Business must be operating in the U.S. with a valid EIN, All beneficial owners must be U.S. residents 18 years or older with an SSN or ITIN.
Max Customers / Businesses	Up to 1,000 customers	Up to 100 businesses
Allowed Accounts & Cards	1 DDA, 1 Virtual Card, 1 Physical Card	1 DDA, 10 Virtual Cards, 1 Physical Card
Card Spend Limits	$500 per transaction / $2,000 per day	$2,500 per transaction / $10,000 per day
ACH Limits	$2,000 per day	$5,000 per day
P2P / A2A Transfers	Maximum of 1 transaction per day Max $250 per day Max $1000 per week Max $2500 per month	Maximum of 1 transaction per day Max $250 per day Max $1000 per week Max $2500 per month

3. Implementation Playbook

Synctera has created an Implementation Playbook to guide your development team during the channel build. To view and download a PDF of the Playbook, click here

If you are launching a consumer banking program, refer to the Use Case #1 - Consumer Banking for U.S. Residents section in the Playbook.  

If you are launching a commercial / business banking program, proceed to the Use Case #2  - Commercial Banking for U.S. Businesses in the Playbook.