What is the difference between an authorization and pre-authorization? And what are their hold times?
A pre-authorization is typically used to reserve funds with a reasonable estimate of how much will be cleared. An authorization is when the amount is known. Pre-authorizations are used in situations like Automated Fuel Dispensers (AFD), hotel rese …
Is there any way to stop a pending transaction from processing?
There is not, a pending transaction needs to get posted first and the can be reversed after if funds are to be returned or the transaction can just expire natually. Additionally, we do not control the lifecycle of a card transaction once approved…
I would like to release a hold on a transaction for a customer, how can I do that?
You can contact Synctera Support with the reason you would like to release the hold so we can investigate to see whether it is possible.
How long can a transaction be in pending status?
Most pending charges disappear in around 5 days or less, though some institutions ask cardholders to allow up to 7 days to process charges. While merchants typically clear their purchases daily, taking longer to process your purchase can contribut…
Which types of transactions are subject to holds and how long do the holds last?
Outgoing debit ACHs have a 2 day hold on the funds that have been added to the account on Synctera’s platform. Incoming checks have a configurable hold (both the amount of time until the hold expires and the amount of funds that are immediately re…)