Documentation Index
Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
Use this file to discover all available pages before exploring further.
Cards/AFT/OCT
What should I do if an end-customer has not received their card shipment in the expected timeframe?
We encourage you to pass the tracking number onto the end-customer so they can track where the package is. If there is an issue with delivery, you can reach out to Synctera support and we can follow-up with our partner, Arroweye, to check for any updates.
How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?Can an end-customer cancel a card shipment? If so, how?